Integrated Comprehensive Care

In 2012, St. Joseph’s Health System pioneered an approach to Integrated Care for Surgical and Chronic Complex patient populations. Our model proved very successful and the Ministry of Health asked us to coach other organizations across the province. We called our model: Integrated Comprehensive Care (ICC).

What is Integrated Comprehensive Care?

ICC is an evidence-based Model of Care that supports patients with One Team, One Record, One Number to Call, 24/7.  ICC is enabled by a co-designed integrated service delivery model and an integrated funding model, which we refer to as One Fund. Our focus is to make the patient experience as seamless as possible, while utilizing existing resources across the healthcare continuum, to deliver an integrated and comprehensive care experience. ICC enables sustainable transformational system change.

Patient and Provider Co-design

The principle of patient and provider co-design and the iterative nature of program development support the creation of trust, transparency and common purpose for all those involved in delivering care across the patient’s continuum of care. ICC as a program is adaptable over time, which ensures its ongoing effectiveness.  ICC’s evidence-based approach must be firmly embedded in the cross-organizational culture, both in the clinical and administrative functions.

Our ICC program has resulted in a capacity saving of up to $4,000 capacity savings per patient, realized through a 30% reduction in emergency department visits and 30% reduction in hospital re-admissions; with a 98% patient satisfaction approval rating.

Learn more about Integrated Comprehensive Care Four Guiding Principles


Watch how the ICC program impacted Maureen’s recovery.