In 2012, St. Joseph’s Health System pioneered an approach to Integrated Care for Surgical and Chronic Complex patient populations. Our model proved very successful and the Ministry of Health asked us to coach other organizations across the province. We called our model: Integrated Comprehensive Care (ICC).

What is Integrated Comprehensive Care?

ICC is an evidence-based Model of Care that supports patients with One Team, One Record, One Number to Call, 24/7.  ICC is enabled by a co-designed integrated service delivery model and an integrated funding model, which we refer to as One Fund. Our focus is to make the patient experience as seamless as possible, while utilizing existing resources across the healthcare continuum, to deliver an integrated and comprehensive care experience. ICC enables sustainable transformational system change.

Patient and Provider Co-design

The principle of patient and provider co-design and the iterative nature of program development support the creation of trust, transparency and common purpose for all those involved in delivering care across the patient’s continuum of care. ICC as a program is adaptable over time, which ensures its ongoing effectiveness.  ICC’s evidence-based approach must be firmly embedded in the cross-organizational culture, both in the clinical and administrative functions.

Our ICC program has resulted in a capacity saving of up to $4,000 capacity savings per patient, realized through a 30% reduction in emergency department visits and 30% reduction in hospital re-admissions; with a 98% patient satisfaction approval rating.

Learn more about Integrated Comprehensive Care Four Guiding Principles


Watch how the ICC program impacted Maureen’s recovery.


Our Members, Foundations and Research Institute

We firmly believe that physician/clinician engagement is integral to achieving optimal, patient-focused results. That is why our process encourages multi-level participation. Our system is most effective when a plethora of voices come together.

Our Members

Members benefit from System affiliation in many ways: strength in a shared mission and values, group buying power, research and information sharing through the St. Joseph’s Health System Research Network, and improvements in quality of work life for staff.

Membership includes all forms of healthcare entities including academic and community hospitals, long-term care facilities, home care, shared service organizations, and regional health authorities.

Learn more about Our Members

Our Foundations

Member Foundations benefit through a collaborative approach that creates efficiency and potential to raise funds in their respective communities to support education, research and equipment needs for the people they serve.

Learn more about Our Foundations

Research Institute

The Research Institute of St. Joe’s Hamilton oversees the work of over 200 researchers and their teams as they carry out clinical, translational, evaluative, and fundamental research to improve diagnostics, care, and treatment for patients in our community and across the globe.

Learn more about the Research Institute