Providing State-Of-The-Art Care, Delivered With Compassion, Dignity And Respect, Every Time

Nov 4, 2019

St. Joseph’s Healthcare Hamilton launches vision for 2025 with new strategic plan

On Monday, November 4th St. Joseph’s Healthcare Hamilton  launches its strategic plan for the next five years after a unique process shaped by the voices of staff and physicians, learners and volunteers, patients and families, community members and partner organizations. St. Joe’s is proud to share the promotion of its new strategic plan: Committed to Excellence. Dedicated to Discovery, as well as the plan’s four clear directions: Leading. Learning. Building. Caring. Read the plan at:

“St. Joe’s new strategic plan was designed to serve our region’s aging demographics and vulnerable populations, providing care where it suits patients’ needs, promoting smooth transitions between services within the hospital and with our partners in our community,” says Melissa Farrell, President, St. Joseph’s Healthcare Hamilton. “At St. Joe’s we are committed to providing state-of-the-art care, delivered with compassion, dignity and respect, every time.

From left to right: Mr. Adriaan Korstanje, Chair, St. Joseph’s Hamilton Joint Boards of Governors; Ms. Melissa Farrell, President, St. Joseph’s Healthcare Hamilton; Dr. Thomas Stewart, President and Chief Executive Officer, St. Joseph’s Health System, and Chief Executive Officer, Niagara Health

As part of the new Hamilton Health Team, St. Joseph’s leaders consulted with a variety of local and provincial health, academic, social service, and research partners with alignment in mind. As an integral member of St. Joseph’s Health System, this plan will also play an important role in the broader healthcare system, especially when it comes to leading in the expansion of Integrated Comprehensive Care (ICC).

“With ICC, we’re transforming the entire experience of care by connecting a community of healthcare providers: one team, one record, one number to call 24/7,” says Dr. Tom Stewart, President and CEO of St. Joseph’s Health System. “Today this helps patients with navigating the system when undergoing thoracic surgeries, hip and knee replacements, urology surgeries and patients living with chronic obstructive pulmonary disease (COPD) and congestive heart failure (CHF). By focusing on expanding this as a strategic initiative, more patients will benefit.”

Ana MacPherson, Integrated Care Coordinator, ICC, has virtual visits with her patient, Georgia Carbary, using MyDovetale, an online portal for patients.

As a University Research Hospital, teaching the world’s best and developing research that creates a healthier world will continue to be top priority. St. Joe’s plans to further grow its research leadership, particularly in the areas of Mental Health & Addiction, Kidney & Urinary, Respiratory health and Integrated Comprehensive Care. St. Joe’s is also committed to building an inspiring place to work through initiatives that strengthen teams and progresses towards equity, diversity and inclusion in new ways.

Dr. Parameswaran Nair, Professor of Medicine at McMaster University and a respirologist and researcher at St. Joe’s Firestone Institute for Respiratory Health, and Dr. Sarah Svenningsen, a Banting post-doctoral research fellow, are using functional MRI to locate specific areas of the lungs affected by severe asthma with the goal of creating targeted therapies.

To develop this plan, St. Joe’s took a unique approach to community engagement. The hospital reached out to 170 internal teams and gathered the opinions of over 1200 staff, physicians, learners and volunteers in a Mobile Lightbox survey. Externally, the hospital went beyond its walls to seven local festivals where it gathered the feedback from 1300 community members, including 10,000 data points and 150 audio recordings of patient experiences.

“I really felt like the feedback I provided was really listened to and incorporated,” says Bernice King, Patient and Family Advisory and strategic plan committee member. “Co-designing with patients, their families, staff and community in this way is how all strategic plans should be done in the future.”

Hélène Hamilton, Chair, Patient and Family Advisory Council in the Family Resource Centre at West 5th Campus. The Family Resource Centre offers tailored information to help family and friends supporting loved ones struggling with mental illness or addiction issues.

St. Joe’s new strategic plan was built on the foundation of its mission, vision and values, and the legacy of its courageous founders, the Sisters of St. Joseph of Hamilton. Goals and outcomes will be assessed along the way and updates will be shared regularly.

To read the full plan, visit Click here to watch a video overview of the plan.